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What is the MyMaterPrivate app?
The MyMaterPrivate patient app enables our patients to manage their hospital appointments, invoices and health records all in one place.
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Is there parking near the hospital/clinic?
Dublin Hospital: Yes, there is a public car park at the Mater Public Hospital– Euro Car Park, accessed from Eccles St. There is also on-street meter parking all around the hospital.
Cork Hospital: Free car parking is available in designated Mater Private Network spots in the underground car park. After turning into Citygate continue straight on to the car park.
Cherrywood: Parking is available in the underground car park. The car park entrance is located before the main entrance to the building; at the roundabout turn left and drive down the ramp to get to the car park entrance.
Northern Cross: Parking is available behind the building – look for the designated spaces marked Mater Private. There is also on-street parking available nearby - please check local signage, some areas are metered and some are free for up to 3 hours.
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I would like to see how my family member /friend is doing. What phone number should I call?
Dublin: When a patient is being checked into the ward, the Nursing team will be able to advise them on the appropriate number to call. Otherwise, you can call Mater Private Dublin on 1800 123 456 or +353 1 885 88 88 from outside the Republic of Ireland, and your call will be directed as appropriate.
Cork: Please call Mater Private Cork on 021 601 3200 and your call will be directed as appropriate.
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What are visiting hours?
Due to COVID-19 infection prevention measures, visiting in general is not permitted unless in exceptional circumstances These include:
compassionate grounds
for patients who have been admitted for longer than 7 days
Any visit must be pre-approved by the ward Clinical Nurse Manager or the Nurse in-charge.
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I have special dietary requirements. Do I need to tell anyone before I arrive?
Special dietary requirements are catered for; please just make sure that you let us know at admissions if you have specific dietary needs.
Allergen information is available and if required, specific allergen information can be provided in relation to each dish.
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I’m being admitted to the hospital, what do I need to bring with me?
Items to include when packing your bag:
Toiletries and personal care items (towels are provided)
Nightwear, including dressing gown
Slippers (non-slip) or light indoor shoes
Glasses, contact lenses, hearing aid(s) and dentures etc
Any current medications, in the box/container and any written prescriptions
Any other vitamins, supplements, remedies that you are taking
Health insurance information, if relevant
Books, magazines, etc
Chargers for any devices
Any x-rays, scans or reports that are relevant to you procedure
Please do not bring any valuables
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Is there Wifi available at the hospital?
Yes, free WiFi is available in the hospital.
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Is there a café/restaurant at the hospital?
Dublin: There is a restaurant located on the ground floor which is open to the public and serves a wide variety of meals. There are also several cafés in the neighbourhood, please check Google Maps to see what is available in the area.
Cork: Mater Private Cork has an on-site café which is open to the public and serves a variety of meals. There are also a number of cafés nearby and in Mahonpoint Shopping Centre. Please check Google Maps to see what’s available.
Further information on facilities available at each of our locations can be found at www.materprivate.ie/contact
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Can I smoke?
No, in line with the No Smoking Legislation (29th March 2004) there is a No Smoking Policy in place on the hospital premises. We ask that patients and visitors observe and respect this policy.
If go outside to smoke, to prevent smoke entering the building, please do not smoke on the steps of the main entrance or under windows.
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Are there any hotels near the hospital?
There are a several accommodation options near our hospital in both Dublin and Cork:
Dublin:
Dublin One Hotel (5-minute walk)
Eccles Townhouse (3 minute walk)
The Croke Park Hotel (4 minutes’ drive)
The Skylon Hotel (6-minute drive)
Jury’s Inn, Parnell Street (7-minute drive)
The Maldron Hotel, Smithfield (8-minute drive)
The Hilton Garden Inn, Dublin Custom House (8-minute drive)
The Maldron Hotel, Parnell Square (8-minute drive)
The Spencer Hotel (9-minute drive)
The Gibson Hotel (10-minute drive)
Cork
Rochestown Park Hotel (6-minute drive)
Belvedere Lodge (7-minute drive)
Maryborough Hotel & Spa (8-minute drive)
The Dean (12-minute drive)
Clayton Hotel (13-minute drive)
The Address Cork (13-minute drive)
Maldron Hotel Shandon (16-minute drive)
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Can I send or receive flowers?
Unfortunately not. Flowers and plants are not permitted in Mater Private Network hospital facilities due to infection control requirements, as bacteria can be carried in soil, water or even in the dust collected on plants and flowers.
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Is there a shop at the hospital?
Dublin: There is no shop in the hospital but there are a number of convenience shops and pharmacies nearby on Dorset Street and around the hospital.
Cork: There is no shop in the hospital but there are a number of petrol stations with shops within a five minute walk, as well as Supervalu on the Skehard Road (R852).
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Can I use my mobile phone in the hospital?
Yes, mobile phones can be used in all areas except ICU.
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Is there a chapel or religious services available in the hospital?
Mater Private Dublin has an Oratory on the ground floor, which is open 24hrs. In addition, you can watch mass being celebrated on Channel 42 on the television in your room or ward, Monday to Friday and Sunday at 10.30am. Spiritual Communion is available at the end of Mass.
Please let us know if you would like a member of your faith or church to visit during your stay to support your religious needs and spiritual wellbeing.
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Are there separate male & female wards?
Only the Intensive Care Unit and St. Joseph’s Ward (step-down-care) are mixed.
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Administration
What do I need to create an account?
You will need a valid email address and your Mater Private Medical Record Number (MRN).
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Where can I find my MRN number?
Your Medical Record Number (MRN) is the reference number noted on communications you receive from Mater Private Network, such as appointment letters and invoices. You can also email patientapp@materprivate.ie with your Name, Date of Birth and the first line of your address and we will provide you with your MRN.
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How can I update my personal information?
You can update your address on the app. All other personal details can be updated by calling us on 1800 123 456 or in person when you come in for your appointment.
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How do i reset my password?
The ‘Forgot Password’ option is available on the app and you can use it to reset your password.
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Can I create an account on the app for my child?
Yes, you can create an account for your child, however, you will have to use a different email address than the one used for your account. The MyMaterPrivate App can only support one email address for each patient account.
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Privacy & Security
Will the app store my bank card information?
No, the app will not store your credit or debit card information.
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Can I use my fingerprint or passcode to login to the app?
Yes, you can use whatever standard phone security is available on your mobile device (i.e., fingerprint, facial recognition, PIN code)
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Who has access to my medical records and test results on the app?
Only people who possess your password and access information can access your medical records and other information on the app. Please keep your login information secure and private.
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Is the app secure?
Yes, we would like to assure all our patients that the app is completely secure and that the data on the app is encrypted
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How long will my information be stored on the app?
Information in the app will be stored on the app as long as you are using it. If you delete the app, the data on the app will also be deleted. However, your medical records will be stored in our internal hospital records system as per our privacy policy. For further details about our Privacy policy, please visit our website (https://www.materprivate.ie/privacy-policy)
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Technical
Can I use the app on my mobile and my tablet?
You can use the app on any smartphone that runs on IOS or Android operating systems.
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Technical difficulty accessing the app
If you are experiencing technical difficulties related to the app, please contact us at patientapp@materprivate.ie
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The activation code does not work
If your activation code isn’t working, please email us at patientapp@materprivate.ie
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Functionality
What functionalities does the app offer?
Through the MyMaterPrivate app you will be able to:
See your upcoming appointments
Request appointments
View your health history
Find consultants and services
Pay your bill
Inspect/check your invoice history
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Can I pay my bill through the app?
Yes.. Simply select the ‘Pay Your Bill’ section and click ‘Pay’ beside the outstanding invoices.
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How can I book an appointment?
You can book an appointment via the app. Visit the ‘Appointments’ section and select ‘Request Appointment’, or visit the ‘Consultants & Services’ section and request an appointment with a specific consultant or for a specific service by selecting ‘Request Appointment’ on the specific consultant’s profile page or the specific service page.
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Can I cancel or reschedule my appointments on the app?
If you wish to cancel or reschedule an existing appointment please contact us at one of the following phone numbers:
Radiology: 1800 69 16 16
Heart Centre: 01 602 5124
Day Procedure Unit: 01 885 8238
Oncology: 01 885 8573
For other appointments please call: 1800 12 34 56
For consultant clinic appointments: please call the consultant secretary.
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Can I receive notifications through the app?
You can receive push notifications. You will need to enable them on the settings on your phone.
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What medical records will I be able to access on the app?
You will be able to access all information about your appointments, along with your paid and outstanding invoices.
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Will the results of any tests I have be available on the app?
Your results will be sent directly to your GP. They will not be available on the app.
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Can I print information from the app?
No, information on the app can’t be printed.
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Can I use the app to message my consultant?
Currently the app doesn’t offer the option to communicate directly with your consultants. However, you can find your consultant’s contact details on their profile page.
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